OK, this is another section that is very much still under construction! Expect to see it expanded.

Ordering
I live in XYZ, do you export?
How much do your stoves cost?
How much does a flue cost?
How do I order a Homewood stove?
So you have a waiting list?
How long is a Homewood Stove guaranteed for?
Can we talk to some satisfied customers?
Where can we see a Homewood stove in operation?

Installation
How does a Homewood stove get installed?
How do I get my stove?
Am I allowed a Homewood stove in my area?
What’s the home heating capacity of your stoves?
What’s the hot water heating capacity of your stoves?
What size hot water cylinder do we need for the Homewood?
Can your stoves run radiators?

Operation
Can a Homewood burn all night?
Is it environmentally friendly or responsible to burn wood?

Terminology
Where I’m from a stove is just for heating – you must be meaning cooker?
Er, what’s a ‘wetback’…?
So what’s the difference between a wetback and a boiler?

Ordering

I live in XYZ, do you export?
Unfortunately, no. We only sell within New Zealand, and at this stage have no firm plans for export. Read here for more information.

How much do your stoves cost?
The Homewood Heritage is $11,440 + GST.
The Homewood Matriarch is $17,860 + GST.
The Homewood Companion’s price is yet to be determined.
All prices are in New Zealand Dollars!

How much does a flue cost?
The price of a flue kit depends on the height of your roof/angles etc. An average price for a flue kit would be around $500 – your plumber or local heat shop should be able to sort you out, or you can get one from us. We don’t manufacture flues ourselves, but can source them for you to suit your requirements: just send us an email.

How can I order a Homewood stove?
You send us an email, or give us a call! We’ll talk to you about when you’d like your stove, and work out which batch to include you in.
For full ordering information, go here.

So you have a waiting list?
Yes, we do. But so long as you’re thinking far enough ahead with your plans, we can normally fit in with people’s construction or renovation schedule. If you have only just discovered us and are wanting one right away do get in touch – it’s possible we might be able to accommodate you! In either case, send us an email.

How long is a Homewood Stove guaranteed for?
All our stoves are guaranteed for FIVE years against defective materials and sub-standard workmanship, provided all installation, operation and maintenance directions are correctly followed.

Can we talk to some satisfied customers?
Absolutely! Email us with your request and we will send you some phone numbers or email addresses of customers who will be happy to talk to you about their Homewood.

Where can we see a Homewood stove in operation?
The stoves can be viewed at our workshop or at our home in Northland (get in touch first – we may be out!); at various field days and home shows around the country at different times of the year (see the home page for any upcoming shows); or at the homes of customers throughout New Zealand who have kindly offered to show off their stove to people who are interested.
If you want to see a stove in action (and we really encourage it – photos and videos can’t do the real thing justice!), send us an email and we’ll see what we can arrange for you in your area.

Installation

How does a Homewood stove get installed?
Grab a copy of our installation specifications from our downloads page, print it out and give it a full read: there’s plenty of useful information that will go a long way to help during the planning stage.
The actual installation process is not complicated, but must be done correctly. It’s a matter of preparing the area (any concreting, tiling or brickwork), moving the stove into place, confirming safe installation clearances, having your plumber connect the wetback pipes, and installing a flue.
Installation costs depend on how much preparatory work you can do yourself, the simplicity or complexity of your installation, and the hourly rate of your plumber and his speed! If everything is ready, it doesn’t take long to manoeuvre the stove into place (see below) and have the plumber attach the wetback connections.
We can always guide and advise you on installation, so get in touch if you have any questions.

How do I get my stove?
We transport our stoves throughout New Zealand using Mainfreight – they can either deliver the stove straight to your door, or to the closest Mainfreight depot to you, depending on what you would prefer. To your door is generally more expensive – we can give you quotes for either option. Read this article for full delivery and manoeuvring advice.

Am I allowed a Homewood stove in my area?
More likely than not. Cooking stoves (all Homewood stoves are cookers) are completely exempt from the emissions testing requirements and associated restrictions under the Australia/New Zealand National Standard.
However, some city councils in the country (eg: Christchurch) have imposed extra regulations, over and beyond the National Standard. Please see this page for more information.

What’s the home heating capacity of your stoves?
The Homewood Heritage will heat a well-insulated area of up to 150m² (10 – 12 kW)
The Homewood Matriarch will heat a well-insulated area of up to 175m² (12 – 14 kW)
The Homewood Companion will heat a well-insulated area of up to 125m² (8 – 10 kW)

What’s the hot water heating capacity of your stoves?
The Homewood Heritage has a wetback output of 4 – 5 kW
The Homewood Matriarch has a wetback output of 5 – 6 kW
The Homewood Companion has a wetback output of 3 – 4 kW

What size hot water cylinder do we need for the Homewood?
We recommend a cylinder at least 220 litres, but bigger is generally better. See our installation specifications for a full break down on hot water systems.

Can your stoves run radiators?
Yes – there are plenty of Homewoods out there running radiators, we just advise caution before setting up too many. The Heritage can certainly cope with a number (3 – 4) of radiators, but seeing as it is first and foremost a cooking range, we’re is wary to give the go-ahead for larger-scale radiator/underfloor heating set-ups. The Matriarch has a larger firebox and a higher hot water heating capacity, so can handle running a couple more.
We’re not too sure about the Homewood Companion and radiators at this point…

Operation

Can a Homewood Stove burn all night?
Sure can, even the smaller Companion runs all night! Many of our Southern customers keep their stove in constant use, only letting it die down for cleaning.
You just need to establish a good bed of embers on which to place a large, dry piece of hardwood for the night. For customers at the colder ends of the country, this is an important asset. For those of us in the North, it’s not so crucial – especially with how easy the Homewood is to light. More details can be found in our operating manuals.

Is it environmentally friendly or responsible to burn wood?
Yes, assuming that you’re properly operating an efficient, modern wood stove like any of the Homewood models. Burning wood is carbon neutral, 100% renewable, and much ‘cleaner’ than almost any other form of energy. For more details, please see our articles on the environmental impact of burning wood. Though the stoves we make can run coal, they are first and foremost designed as wood burners, and function amazingly on wood alone.

Terminology

Where I’m from a stove is just for heating – you must be meaning cooker?
We’re aware that in other parts of the world what we in NZ call a stove is referred to as a cooker, a wood cooker, a range, a cooking range or even a cook stove; while plain old ‘stove’ is reserved for solid fuel heaters, which here in NZ we just call fires, space heaters, or simply fireplaces.
Not sure how New Zealand ended up having it opposite to much of the world, but can’t help thinking we have it the right way around – after all, you wouldn’t call an electric oven a ‘cooker’ nor an electric heater a ‘stove’: you’d call them a stove and a heater, so why would you then reverse it for stoves and heaters that burn wood?

Er, what’s a ‘wetback’…?
Here, wetback just means what you North American’s might call a water jacket or water heater – the thing in the back of the firebox that has water cycling through it getting heated.

So what’s the difference between a wetback and a boiler?
A boiler usually has industrial application, and normally refers to a high pressure system that is producing steam. Wetbacks are low pressure systems that produce hot water only.