Because we’re a boutique manufacturing operation, handcrafting all our stoves, we work with a waiting list system. As at second half of 2021, we are continuing to deal with unprecedented demand and have to work with ongoing supplier disruptions, thanks to these last crazy 18 months, so our lead times are currently up to double what is indicated below.
Join the waiting list
Send us an email, and tell us which model you are wanting, and when you’d ideally like it by. We will slot you in to our waiting list, and reply with an approximate production and delivery schedule (approximate lead times above).
Once we get down to you on the list, we’ll get in touch to offer you a free slot in the next batch of stoves, and give you a more accurate delivery time-frame.
We only collect the deposit from you ($5,000) after you’ve confirmed and as we begin work on that batch that includes your stove. The deposit secures your space in that batch, at the current price, so up until paying a deposit you have no obligation to stick with us if the timing or pricing [2020/2021: we are constantly getting supplier price increases!] ends up not working out for you. I keep you updated during production, and confirm delivery and other options (eg: water jacket options, whether with or without legs if a Companion) as we progress through the batch.
The final payment is then only due as we near completion of your stove, before delivery.
Ordering from outside New Zealand?
We can send stoves to international customers, and while the process is basically the same as outlined above for our domestic customers, please do read this article in full: Your Guide to the Export Process. [2020/2021: definitely only if you are not in a rush!]
Need one right away?
Do get in touch, and I’ll see if anything is able to be juggled around. [2021: nothing possible since our first lockdown!]
Due to the nature of building projects (renovations and new builds alike!) we do often end up storing stoves for people, and if they’re not needing them imminently I can often arrange a swap for someone more desperate!