IMPORTANT: COVID-19/CORONAVIRUS UPDATES HERE
COVID-19/CORONAVIRUS: all export orders currently on hold, due to global uncertainty. That means we are not sending any stoves outside of NZ until further notice. If you are not in urgent need for a Homewood, you are welcome to still join our waiting list, on an “expression of interest” type basis, and we will alert you once international orders resume. Thanks for your patience and understanding over this strange time! Zak
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Back in early 2016, we sent out our first export. At the time, our website still said we didn’t export at all, but thanks to this customer’s enthusiasm and persistence we properly explored the possibility, and ended up sending a Homewood Heritage directly to their nominated port. I remember how shocked I was to learn how inexpensive sea freight could be: it cost less to send that stove all the way from our workshop in Whangarei, New Zealand, to the port in Antwerp, Belgium, than it does to truck them to some of the more remote destinations in NZ’s South Island!
If you live outside of New Zealand, are in love with what we do and are desperate for your very own Homewood, this article is for you!
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Export Status, as at 2019: we can send individual stoves, direct to end customers, pretty much anywhere in the world. In terms of any larger scale distribution: we do not have any international dealers, wholesalers or retailers, and while properly bringing our stoves to the rest of the world in a larger way is certainly in our long-term plans, we are still not yet at a point where we are ready for this. It is worth noting that we only ever sell direct within New Zealand too.
It is a surprisingly-straightforward process, and now that we have gone through it multiple times to various destinations, I can give you a very good idea on what to expect.
Things to Consider First
Safe installation/authorisation: our stoves have been tested for safe installation under a shared New Zealand/Australian standard only (and you can find the resulting installation specifications that show clearance distances and shielding requirements [if there is combustible material within the clearance distances] on the downloads page of our website), so you should find out how that might work in terms of your local rules/regulations/authorities, and/or home insurance.
They are not tested under any EPA regulations, or any European standards, or anything else like that – just AS/NZS 2918. For what it’s worth, it looks like all our models meet Washington State’s definition of what constitutes a cookstove, and WA has the strictest criteria of all the States:
Wood-fired cook stoves that are used primarily for cooking must have the following characteristics to be exempt from emission testing:
– A device for measuring oven temperaturesDepartment of Ecology – State of Washington, ‘Wood stove & other home heating > Wood-fired cook stoves’
– A flame path that is routed around the oven
– A soot clean-out door below the oven
– An oven with a volume of 1 cubic foot or greater and an oven rack
– No fan or heat channels used to dissipate heat from the appliance
– A cooking surface measured in square inches or square feet that is 1.5 times greater than the firebox
– A portion of at least four sides of the oven will be exposed to the flame path during the oven heating cycle, while a flue gas bypass will be permitted for temperature control
– An ash pan
Which it’s just as well, seeing as cooking stoves are what we are all about!
No warranty: while we offer a very solid guarantee to customers here in New Zealand, we cannot do the same outside of NZ, as we simply do not have the presence overseas that would allow us to do any kind of international servicing (much as we’d enjoy the excuse for a holiday!). To make up for this lack of guarantee, we do send your stove off with a full spare set of the expected consumables (see the next point) at no extra cost though, and of course are always available for remote service advice and guidance. In the unlikely event you ever need to buy any irregular spare parts over-and-beyond these, they will always be available from us.
Extras included: with all international orders, we include a full set of the consumables (the parts that are expected to degrade over time in normal use, and so are not covered by our NZ guarantee anyway). These include: a full spare set of refractory bricks; a full spare set of all glass rope seals; extra catch fittings; an extra baffle. We also include a spare pane of firebox glass.
Pricing: we sell our stoves in New Zealand Dollars. As exchange rates are fluctuating all the time, you should keep an eye on the relationship between your local currency and the NZD. When the NZD is weaker against your currency, this means your stove will become more affordable, but if the NZD gets stronger against your currency, ours stoves will become more expensive. Even when the exchange rate is most favourable, you may well still have cheaper, local alternatives: we are a small family business, handcrafting these stoves in New Zealand – a small and remote country with high costs of living and doing business! Something mass-produced in a larger country with better economies of scale is almost certainly going to be cheaper, if that is your main consideration.
Please see this foreign exchange calculator at ASB – this is our bank, and as we will be receiving your payment through them, it is their exchange rates we use. Input the current NZD cost of the Homewood model you are interested in to the right hand “This converts to ____ NZD” field, and select your local currency on the “Currency I want” field, to see what it is going to cost you in your currency.
Sales Tax: all our domestic sales within New Zealand incur GST (Goods and Services Tax – currently +15% sale price), but we do not charge this on international orders. Before you get too excited however, if your country or state has any kind of VAT or Sales Tax, you’ll likely be charged that by your own government, as applicable, as part of the importing process.
Avoiding hidden charges: we will be completely transparent about what it is going to cost you for the stove, and the freight to get it to you country. But we cannot advise you on costs that may be incurred once it arrives at your end. We take care of getting the stove from our workshop to your nominated port (this “port” may be what’s known as an in-land port – a customs-controlled area within your nation that freight gets transported to via train or truck. For example, vast majority of NZ-to-USA freight arrives via Longbeach, CA, but that doesn’t have to be as far as I quote it to, if you’re on the opposite side); all export costs/sea freight/insurance/etc covered in the freight charge. Once at the destination port, though, it becomes your responsibility to both arrange and pay for the importation (and as above, your country may have duties/taxes that are collected at this point, in addition to customs clearances fees, and/or domestic freight within your home country). These are known as CFR/CIF Incoterms.
You will want an import agent / customs broker to be handling this part of the process for you, and there is nothing stopping you from getting quotes for this side of things right now, before even approaching us, so you don’t get surprised by any unexpected costs later.
Australia: for our cousins across the ditch – we use Mainfreight for sending these overseas, and they can offer a ‘to-your-door’ service within Australia, so delivery may look a little different for you. We can supply you with quotes to either your nominated port or right to your door (switching from CFR/CIF to DAP freight terms). Because Australia and New Zealand share our testing standard, you can also ignore the first point about having to figure out how your local authorities might treat our installation requirements.
Timing: add at least an extra 4 – 8 weeks on top of our lead times for international orders. Sea freight might be affordable, but it’s not fast!
The Ordering Process
OK, you’ve read and understood all the things to consider above, and still wish to proceed? Great! Everything from here isn’t too much different to how we deal with sales in New Zealand anyway (all of which are also direct, and for most part we never actually meet the final customer in-person here either anyway, being that we’re up near the top of the North Island!).
Step One: send an email, letting us know where in the world you are, which model you are interested in, and when you’d ideally like your stove by. We are in a different time zone (GMT + 12), but even still should get back to you within a couple of working days.
Add us to your safe sender list/address book, and/or check your Junk/Spam folder if it seems like it’s taking a long time to get a reply from us. If you’re communicating with us in a foreign language, there’s a pretty good chance you might get flagged as spam from our end, so if you don’t hear back please message us through one of our Social Media accounts (links to our Facebook/Instagram/YouTube at the bottom of each page of this website), or you can phone us on +64 9 436 0333 between 8 – 4:30, Mon-Fri, New Zealand time!
Step Two: we’ll reply with more details, indicative freight costs, etc. Assuming everything checks out and you wish to proceed, you get added to our Waiting List, with an idea of timing. We do not collect any kind of deposit from you, the waiting list is totally no obligation, and completely risk free.
Step Three: we confirm your order once we get down to you on the list, and begin work on the batch that includes your stove. I say ‘confirm’ but we still don’t collect any deposit from you (unlike our NZ customers at this same point), so while you’d be mucking us around a bit by cancelling after this point, it still remains completely possible for you to do so, right up until you actually pay for it in Step Five (say the exchange rate or timing fell unfavourably, or you had a change in life situation).
The reason we waive the deposit on international orders: exchange rates fluctuate, and as there’s a lag between starting construction and sending this could cause confusion; international transfers can be fiddly (we provide you with our full banking details to make it possible); banks like to charge fees for both the sending and receiving of international payments (we’ll each get stung with a ~$10-20 fee at either end!) – all very good reasons to reduce things down to just a single final payment!
Step Four: we build your stove. We keep you updated and confirm some of your options as needed throughout the process.
Step Five: once complete, we invoice you for both the full cost of the stove and the freight, and once we’ve received your payment book in the international freight, crate it up and out it goes!
We provide you with tracking details and export/import documents as these become available, as well as the vessel name so you can even watch the journey across the globe!
That’s it from our end of things; though it is important to note that until the ownership of the consignment is transferred across to you (most commonly at the destination port), it remains covered by our insurance in the unlikely event that anything goes wrong with the shipment.
Mainfreight (the company we use), will get in touch as it arrives in your country, and will want to deal with your import agent. Your import agents are the people that handle the customs clearance, import duties/taxes/etc side of things, as well as arrange domestic freight within your own country for you. As part of your pre-purchase due diligence it would pay to have your specific import agent/customs broker talk you through that process/provide you with any quotes as relevant.
This might all sound quite daunting (and to be perfectly honest, I do appreciate that you’d have to be very enthusiastic about our stoves to want to go through this process – though if you’ve read our Feedback page already, you’ll know that many people are that enthusiastic about their Homewood!), so if you are in love with what we do, please do take heart knowing that it is all entirely possible, and quite likely more affordable than you imagine (particularly if the $NZD is weak or your local currency going strong).
We actually had one export customer come check us out while on a family holiday and before placing their order, so thought it would be a good idea to reach out to her (seeing as she’s in the unique position of both having had the opportunity to visit the workshop/meet us in person/check out what we do and go through the export process) so she can tell you a little about how she found it to deal with us:
We live on a farm in the Northern Tablelands of NSW, Australia where it is not uncommon for the temperature to reach -10 C during winter and we have the occasional snow fall.
The previous owners who built our brick home had a wood heater in the kitchen to heat both the kitchen and lounge areas. We were looking to update our heater and decided that as we were already running a wood heater why not change it to a wood stove that would also heat our water, run a couple of radiators and we could cook on.
We did a lot of research as we wanted a stove with glass on both the firebox and the oven door (so I could watch the scones rising!), one that had a large water jacket but most importantly we wanted one that would take a large log to ensure that it would burn all day or night as required.
Homewood were wonderful to deal with, and as I hadn’t bought anything large off the internet before I actually flew to New Zealand to have a look at the stove before buying it, getting to meet David and Zak in person.
Zak was wonderful and organised virtually everything for us. The stove was very well crated and arrived at our farm over 2,800 km away without a single scratch. The whole process was very easy.
The stove has been running now for 2 years and is as good as the day we installed it. The food is delicious, the cleaning is a breeze and it has now become the focal point of our kitchen.
I would highly recommend Homewood Stoves and the team; the product is amazing and performs beautifully and the service is impeccable.Sue & Andrew, Guyra, NSW, Australia
We have sent stoves all over the globe now: Australia (nearly all states, including multiple to Tasmania, and not just mainland TAS either, but out to King Island and Flinders Island too!), some of the Pacific Islands, the United States of America, the United Kingdom, mainland Europe… We will happily work with you to send your stove to wherever you may be.
Please get in touch if you have any further questions about anything export-related, if any of the above needs further clarification or elaboration, and/or you spotted any dead links! We look forward to hearing from you.
– Zak, September 2019